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Products

Do you offer wholesale or bulk ordering options?

Yes we do! For wholesale and stockist enquiries please Contact us providing details of your enquiry.

Can I find your products stocked in any shops?

Yes! Our products are stocked in the Curated Makers Pop-Up Shop at McArthur Glen Designer Outlet Swindon until December 24th 2023.

You can find the shop on the Long Shop Mall, near M&S and Dune.

Open Mon - Fri 10am -8pm | Sun 10am - 6pm

Curated Makers are the bridge between big and small businesses, devoted to connecting shoppers with makers, artists and designers from their region. By transforming empty retail spaces into unmissable shopping experiences, they provide opportunities for local creative’s products to be seen and shopped.

How are the products created?

Emily's Weaving products are handmade by Emily using a range of Weaving, Spinning and Crochet techniques.

Emily's Weaving also stocks a range of craft supplies such as looms and warp threads which are meticulously hand selected by Emily to feature in her store.

Are your items ready made or made to order?

Both!

As we have such a wide range of colours and products including custom orders, not all our products are ready made. It will be stated in the Item description if the item has a longer order dispatch time.

Please allow 3-5 days for custom orders to be made and posted. This may be subject change so please pop us a message if you need an order by a specific date.

Shipping and Ordering

Do you offer international shipping?

Yes, Emily's Weaving ship to over 74 different countries including the United States, Australia, Eurpoean countries and many more.

Please select your shipping location at checkout. As we are based in England, shipping prices to international countries will reflect that.

Can I cancel or modify my order after it has been placed?

If you contact us prior to your order being fulfilled and shipped we will be able to cancel or modify your order before it is sent out.

If your order has been sent out already we require you to contact us within 14 days of delivery.

If you would like to cancel/return an order the buyer will need to pay return postage and send the item/s within 14 days of notifying us of your refund request.

The refund will be processed when the items have been received and deemed they are not damaged or altered in any way.

We do not offer refunds on custom made pieces, for more details please see my returns policy.

Payment

What payment methods do you accept?

We accept all major debit and credit cards including Visa, Mastercard, and American Express.

When making a payment using your debit or credit card, please ensure your name and billing address matches the card holder address details held by your card issuer.

We also accept payment via PayPal, Apple Pay and offer Clearpay which allows you to pay over four 0% interest payments.

ClearPay FAQs

1. What is Clearpay?

Clearpay is a payment service that lends customers a fixed amount of credit to make purchases instantly and then pay for them in 4 automatic instalments, made every 2 weeks, without any interest (late fees apply). Please use Clearpay responsibly.

The service is provided by Clearpay Finance Ltd. Clearpay Plans are not regulated by the Financial Conduct Authority.

2. How do I use Clearpay?

Just shop on Merchant Site and check out as normal. At checkout, choose the Clearpay payment method. You will be directed to the Clearpay website to register and provide payment details (Visa, Mastercard or Amex).

If you've used Clearpay before, just log in to your Clearpay account.

Then complete your order!

3. Where can I use Clearpay?

Take a look at the ​Clearpay Shop Directory​ to check out our amazing partners where you can use Clearpay.

4. Who can use Clearpay?

Clearpay is only available to permanent UK residents aged 18+ (excluding Channel Islands) with a UK billing address.

Customers with international billing addresses will not be able to use Clearpay or create a Clearpay account.

Other eligibility criteria apply. See Clearpay Terms of Service for further details.

5. How does the Clearpay payment schedule work?

Clearpay will split the total value of your order into 4 instalments payable every fortnight. The exact amounts and dates will be displayed for you to agree to before you confirm your purchase.

If you would like to make additional unscheduled payments before they are due, you may log into your Clearpay account to make your payments early. Clearpay will then adjust the amount owed accordingly.

You can log in to your Clearpay account anytime to view your payment schedule or make a payment before the next due date.



6. What if I can't pay a Clearpay instalment?

If you cannot make a payment, please contact Clearpay here.

As soon as you miss a payment, Clearpay will immediately stop you from making any further purchases with Clearpay.

Clearpay will give you until 11pm on the following day to make your repayment and then you will incur a late fee if you are still not able to make the payment by then. This will be an initial £6 and a further fee of £6 if the missed payment is not made within 7 days. If your order is less than £24, the total late fee will be £6. If your order is £24 or over, total late fees will not exceed 25% of the total order or £24, whichever is less.

Clearpay debt may be passed to a debt collection agency and this may affect your ability to use Clearpay in future. We encourage you to use Clearpay responsibly. Please see Clearpay Terms of Service for further details.

7. When will my items be delivered if I use Clearpay?

ONLINE: Clearpay orders are delivered within our standard delivery timeframes like any order from Emily's Weaving.

8. Is there a limit to how much I can spend on a single Clearpay transaction?
Yes, your order value including shipping must be between £1 and £1000 to use Clearpay. Your maximum order value may be lower depending on factors such as being a new customer or your payment history.

9. Can I use another form of payment with Clearpay?

Yes, you may also use a gift card, cash, or a promotional code with Clearpay to pay for your purchase.

10. How do I return or exchange an item purchased with Clearpay?

Items purchased with Clearpay follow our standard return process.

Please note, refunds for Clearpay purchases will be refunded from Emily's Weaving ​to Clearpay. We cannot provide an exchange or cash refund.

When the refund is processed, any upcoming payments you have to Clearpay will be cancelled and any payments you have already made will be refunded back to the card you paid with. Please note that until the merchant has confirmed the receipt of any return goods, you will be liable to continue to make your payments to Clearpay.

You can view the details by logging in to your Clearpay account.



11. Where can I find out more about Clearpay?

ONLINE: Visit the Clearpay website h​ere ​for a comprehensive list of FAQs, Clearpay Terms of Service ​here, and Privacy Policy h​ere​.

General Enquiries

Can I send you pictures of rooms and colour schemes for my custom order?

Yes! This is such a big help as w are able to match yarns to your colour scheme.

Please contact us to discuss custom colours and orders.

Can I collaborate or partner with your business?

At Emily's Weaving we love collaborating with brands and other small businesses!

We would love to hear your ideas and proposals, so please get in touch 📱 for the most efficient way to contact please send an email to emilysweaving@gmail.com where we can discuss a potential collaboration or use our contact form here.

How can I contact customer support for further assistance?

We would love to chat!

There are several ways to contact with us.

Please use the contact form on our website .

Alternatively if you would like to send Emily an email directly please contact emilysweaving@gmail.com